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4.9 ★★★★★
Based on 9 reviews
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Product Reviews
★★★★★ 1
HP Warranty: Know this before buying; Unit malfunction in less than 5 months
UPDATE: Not even 5 months using this printer and there are problems. 1 - the printer's black ink is not working. A blank paper comes out for documents printed in black ink only. The problem: the black ink is not running through the tube that connects the blank ink tank to the ink cartridge. The tube is totally clear. 2 - The ink cartridge does not move to the center when opening the printer cover, preventing access and removal of the ink cartridge.
HP Tech Support: Spent about an hour with tech support for them to tell me what I already knew - the printer is defective.
HP Warranty: HP is not abiding by the terms of the warranty. According to the standard warranty, HP is to first ship a replacement. To ship the defected unit back, the customer is to use the prepaid shipping label provided by HP and use the box of the replacement unit to ship the defective unit back. Without any advance notification to the customers, HP has indicated to me that this policy does not apply to Smart Tank printers. Smart Tank purchasers are responsible to bear the cost of shipping the defective unit and providing the box. Once HP receives the defective unit, they will then ship the replacement. This policy obviously extends the period the customer is without a working printer. I tried pushing back, but to no avail.
Replaced a HP Officejet Pro 8600 printer. The HP 7602 takes up less space, is well made, looks nice and the printing quality is better. The printing speed is slower, which will be much more noticeable when printing multiple, double sided pages. The paper tray does not have a slider from the top to ensure that the paper stays level and in place. It only has sliders on the side. I would have liked to see an Officejet Pro 8600 equivalent tank printer. The cost of ink cartridges for regular inkjet printers can not be justified for someone that does not print much.
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Reviewed in the United States on March 8, 2025
★★★★★ 5
Why didn’t I buy this sooner?
I am so happy I shelled out for the 7602. HP makes less expensive Ink tank printers but this is perfect for me.
Pros:
1. The printing quality is great. I’m in the middle of a massive project that requires thousands of pages to be printed.
I upgraded to 32lb paper to ensure the project would be quality, but also to handle double sided printing with images. The images with this printer and clear with zero smudging.
2. It’s fast.
It said 12 pages per minute, but I’m getting more than that double sided.
3. The paper tray.
The ad doesn’t go into this, but the paper tray is rad. I have terrible back pain so to sit and do a project for hours is hard enough. To have to get up to reload a paper tray sucks. This paper capacity has got to take 200-250 sheets. I grab about half the package of paper to fit a load snuggly. I LOVE this feature.
4. The cost
I was worried about the reality of the savings on ink. The initial cost is over $300. However the little ink jet cartridges are between $30 to $50 each time. They run out so fast. Plus, HP changed the machines to only read their proprietary cartridges, so you can’t order a cheap fast cartridge off Amazon.
I printed close to 1,000 pages last night and I’m only seeing a slight dip in the ink levels. That’s crazy.
Now consider the ink. The bottles are designed so they fit over the loading tube. No mess. I was worried about this because I am a stone cold clutz. I did spill a drop of blue, but I was moving fast. The bottles have a plastic top the presses into the tube creating a seal. Imagine when you pull a gas nozzle out of your tank. If you are in a rush you might drip gas on your car. This is the same. You pull the bottle up slowly allowing the plastic barrier to seal. I just whipped off the bottle but only 1 drop spilled, by the tube.
I haven’t tried the scanner. I will update in awhile.
The only con is the paper catch. This is where the prints come out and stack up. It has a manual slide out. If you forget to pull it out your pages will end up on the floor. I’m a bit spoiled from the automatic arm that extended on my ink jet when you press print.
To me that is such a small sacrifice for all the advantages. I highly recommend this printer. In the last 3 months I spent $600 on cartridges. I wish I had done this sooner!
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Reviewed in the United States on August 31, 2025
★★★★★ 4
So far a great printer
So far a great printer. Was a little worried after reading a lot of the reviews. However I was tired of ink cartridges and wanted to give the tank a shot. Heck I have 30 days to try it out with Amazon returns , so why not.
Setup only took a couple minutes. Simple to read instructions, online setup guides made it quick and easy.
Filling the ink tanks was painless.
Installing printer heads was easy. Although was a little worried as it took a little more force the. Expecting to close the cover. Was afraid I was going to brake it.
Zero problems connecting to internet.
Did a test fax and worked great!
Did a test scan with zero issues!
Printed several test pages from cell phone and computer with zero issues.
Print quality was great even with testing on plain printer paper.
Only negative I have is the power cable does not connect securely and can easily come loose causing power to disconnect. Which is my reason for 4 stars as I can see how this might become an issue
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Reviewed in the United States on April 5, 2026
★★★★★ 5
Very Happy with My New Printer - Features Important to You are Worth the Cost
My HP Photosmart 7520 purchased in Dec 2014 finally died. It was inexpensive, but was a faithful servant! I could not resolve a new "printhead not detected" error and although I may still be able to fix, I thought it time to replace. I grew tired of the print cartridge change outs. I just spent a day using this new (my third HP) printer and all is well. I like everything about it. Ease of set up, the paper tray, document feeder, the look/design, and especially the ink. The ink will last a long time given my use and replacements will not be $$. I even like the panel light which duration can be user selected. I could have spent less, but the additional features are worth the cost to me. The set up via my MacBook was easy. Yes, I could have done this with my phone, but I enjoy using my Mac. Registration was seamless. I did have a hiccup. Initially color printing was not available from my Mac OS. HP test pages were fine, but no color via any apps using my Mac OS. I Googled the issue and within 2 minutes I found that a reinstall of the Mac driver from the HP site was needed. That took another 2 minutes and color options appeared in the print settings! Strange, I know, and I don't care why ... just glad that a fix was that easy. So, I examined Canon, Brother, and all the HP models, chose this one and glad I did. I have been messing with this tech since the late '80s and I like how HP has evolved its printers. My laser printer experience was limited to the workplace ... I am an inkjet guy at home so I limited my search to that format. I don't think you will be disappointed. Purchased via Amazon. Delivery within 2 days.
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Reviewed in the United States on December 24, 2025
★★★★★ 3
good and bad
Good: The ink tank concept is brilliant. It was insanely easy and mess-free to install the print heads and fill the ink tanks. The control panel is elegant and nicely integrated into the printer. The whole thing was relatively easy to set up. The print quality was fine.
Bad: The first printer I received was covered in ink because apparently the black ink exploded in transit. The replacement printer came barely in time. I tried to print Microsoft Word labels from the HP app, and wasted a lot of labels because it refused to format correctly. Then I had trouble printing in color from Microsoft (but at least the formatting matched the labels). After an update, I was able to print labels in color, BUT had to do one sheet at a time because they kept jamming (set at specialty paper glossy since they were glossy labels) -- again wasted a lot of labels. AND it took FOREVER to print one sheet of labels in color, even when there was barely any color. After it jammed, the color on the labels changed and took several sheets to return to the original colors. I donʻt know yet if the print heads were actually damaged, but it seemed to recover eventually
If you want to print a lot of labels in color in a reasonable amount of time without having to feed one sheet at a time, this is not the printer for you. If you mostly print black & white on regular paper, and only occasionally need color, then maybe it will work for you. I havenʻt tried scanning. Again, the ink tank concept is a game changer, but this printer is far from perfect.
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Reviewed in the United States on August 9, 2025
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